Shipping policy

Shipping Policy

 

Thank you for choosing Jugni Candles! We are committed to providing you with a delightful shopping experience, including a smooth and reliable shipping process. Please take a moment to review our shipping policy.

 

Processing Time

 

Orders are typically processed within 1-2 business days after payment confirmation.

During peak seasons or promotional periods, processing times may be slightly extended.

 

Shipping Methods

 

We offer standard and expedited shipping options to meet your needs.

Shipping rates and estimated delivery times will be calculated at checkout based on your location and chosen shipping method.

 

Domestic Shipping (within the UK)

 

Standard Shipping: Estimated delivery within 10 business days.

Expedited Shipping: Guaranteed delivery within 5 business days.

 

Local delivery

 

FREE Local Collection and Delivery for Jugni Candle Orders! Contact us to check coverage areas.

 

We deliver between 6:00 PM to 9:00 PM during evenings and weekends. A text message will be sent to the phone number provided during checkout, notifying you of our arrival on the delivery day.

 

 

International Shipping

 

Explore worldwide delivery options with Jugni Candles - contact us for international shipping requests.

 

Note, international shipping durations (e.g., 8 to 20 days) may vary, as expectations differ based on the destination.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jugni Candles is not responsible for these charges if they are applied and are your responsibility as the customer.

 

Shipping to P.O. boxes

 

We regret to inform you that we do not ship to PO boxes.

Order Tracking

 

Once your order has been shipped, you will receive a confirmation email with tracking information.

 

Use the provided tracking details to monitor the progress of your shipment.

 

Shipping Delays

 

While we aim for timely deliveries, unforeseen circumstances such as weather, customs delays, or other external factors may impact delivery times. Your understanding in such situations is appreciated.

 

Incomplete or Incorrect Addresses

 

Please ensure the shipping address provided during checkout is accurate and complete. Jugni Candles is not responsible for orders lost or delayed due to incorrect addresses.

 

Lost or Stolen Packages

 

Contact us promptly if you believe your package is lost or stolen. We will work with the shipping carrier to investigate and resolve the issue.

 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

 

 

Returns Due to Non-Delivery

 

If a package is returned to us due to non-delivery or an incorrect address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

 

Refunds, returns, and exchanges

 

You can review our Refunds, Returns, and Exchanges policy here.